Service quality is often considered as a significant domain of quality related to the non-clinical side of medical care. This study has been undertaken to evaluate and improve service quality and has given health care delivered at the www.InertiaHealthGroup.com.au Physiotherapy Clinic associated with Adelaide.
The aim was to evaluate the health care delivery by the clinic and to evaluate the level of service provided by the staff. In addition, we were interested in examining whether the service was consistent across clinics or whether there was variation in service quality across different clinics.
We visited three clinics located in Adelaide. The clinic that provides service for children is the only physio Beverley clinic in Adelaide that has four registered pediatric patients with congenital heart disease.
The second clinic was the office of a doctor who had specialized in pediatrics and cardiology. He was a resident of Adelaide and used to offer a service to children residing in this city. He was happy to inform us that he received the same service from all the clinics in Adelaide, as we had received from his clinic.
The third clinic was the clinic of a dentist. The dentist’s clinic was located on the second floor of a large building. The clinic is connected to the hospital through the emergency room. There were several patients and a number of procedures to perform.
All three clinics were satisfied with the services they received. The dentist was confident with the service provided, and he said that he used the clinic twice every week, mostly to provide care for his patients. The physician for the clinic also was satisfied with the service received, and she said that she used the clinic only once every three weeks. For more information, visit https://www.inertiahealthgroup.com.au/ now.
The patients also indicated satisfaction with the services offered by the clinic. All three patients were satisfied with the quality of care offered. One of the patients, a three-year-old boy, was admitted to the clinic for physiotherapy. The parents of the child expressed their satisfaction with the services received by the staff at the clinic.
The other two patients, a ten-year-old boy and a girl were referred for services to another clinic for physio Beverley. The staff at the first clinic gave the services for one hour while the second clinic gave services for two hours.
The doctor of the clinic was satisfied with the quality of care received by the patient, as the treatment provided was satisfactory and he was satisfied with the results of treatment received after consulting the patient about his patient’s complaint. His final view was that the clinic was well equipped with the latest equipment and was providing good care to the patients who were referred to it. He was happy with the experience received by the patient. Check out www.InertiaHealthGroup.com.au now.